Our customers safety is our top priority and we ask that you adhere to these rules in order to enjoy a safe Santa experience for all.


This year’s Grotto we are offering customers the chance to take their own photographs included within your booking. If you would like a photograph taken and printed on the day please advise staff at the start of your Santa experience. Photographs will be priced at £3 per copy.



  1. Please book for the Grotto following the link at

  2. Once booking is confirmed it is your responsibility to make sure that you are at the Grotto 10 minutes before your allocated time slot. If you miss your booking we may be fully booked on that day and unable to accommodate you

  3. Please queue at the pre-bookings area 10 minutes before your allocated time

  4. Please follow the instructions  of Santa and his helpers at all times

  5. Please sanitise before entering and when leaving the grotto

  6. All adults should wear face coverings unless exempt

  7. You will sit in Santa’s Sleigh for a photo opportunity and then be invited by Santa into his grotto

  8. There are allocated seats for the children to sit on and speak with Santa to find out about his Reindeers and Mrs Claus

  9. Children will receive their gift and say goodbye to Santa

  10. Please exit the Grotto and sanitise on leaving


Thank you for adhering to our grotto rules and a very Happy Christmas from Connswater Shopping Centre & Retail Park